Case Study
National Renal Care
Life-enhancing, person-centred renal care.
About National Renal Care
National Renal Care (NRC) is a leading provider of person-centred kidney care, focused on improving the quality of life for individuals living with compromised kidney function. Their mission extends beyond treatment to empowering patients to manage their care with confidence and independence. NRC partnered with Bitcube to digitise their manual systems and create a more accessible, engaging digital experience. Together, we set out to create a mobile app and content management system that would make renal care more accessible, intuitive, and empowering.
The Challenge
Like many in the medical field, NRC had long relied on manual systems, paper forms, disconnected records, and in-person communication. While this had served them well in the past, it became increasingly difficult to offer patients a consistent and accessible experience, especially as their needs became more varied and complex. Different patients needed different support; some were just learning about kidney disease, others were managing treatment at home, and many relied on regular updates from dialysis centres. Internally, staff struggled with scattered data and manual processes, making it difficult to get a clear view of patient care. The goal was clear: to bring everything together through a mobile app and content management system, giving patients a simple, supportive way to manage their care, and giving staff a connected, centralised database to improve continuity and quality of care.
Our Solution
To bring NRC's vision to life, we started with in-depth UX research to shape a mobile app and content management system tailored to the needs of a diverse patient base. The app, built in Kotlin and Swift, supports patients through every stage of kidney care, from medication and hydration tracking to symptom logging and educational resources. Behind the scenes, we developed a secure backend system that syncs data from multiple sources into a centralised warehouse, ensuring accurate, up-to-date medical records. The CMS allows NRC teams to easily manage and update content, while patients benefit from a supportive, easy-to-use tool that puts them in control of their care.
Key Features
- ✓Kidney journey guidance tool
- ✓Access to blood and dialysis results
- ✓Personalised meal planner with recipes
- ✓Fluid intake tracking and management
- ✓Curated educational content
- ✓Medication reminders and logging
- ✓Symptom tracking for better care
- ✓Medication inventory management
- ✓Dialysis machine support info
- ✓Emergency contact shortcut
- ✓Holiday dialysis booking
- ✓GPS-based unit locator
The Results
Since launch, NRC has seen patients engage more confidently with their kidney health, using guided digital tools and easy-to-access resources. Educational content is frequently read and helps patients better understand their condition and treatment. The NRC app has been downloaded over 5,000 times on Google Play, holding a strong 4.5-star rating, showing it meets patient needs. Whether on personal phones or shared clinic tablets, patients now easily access treatment plans, track fluid intake, and manage lifestyle goals. These improvements support better treatment adherence and healthier habits, leading to an improved quality of life across NRC's patient network.
Client
NAME
National Renal Care
LOCATION
South Africa
INDUSTRY
Medical
Services
Tech Stack
In the Media
Ready to Start Your Project?
Let's talk about your goals and find the best path forward together.
Get in Touch